Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by 9a Peso Casino ("9a Peso," "we," "us," or "our") and applies to all personal data collected through the 9a Peso website, mobile platform, and any related services (collectively, the "Platform"). It describes how we collect, use, store, share, and protect your personal information when you register an account, access the Platform, or interact with our customer support team.

9a Peso is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.

This Policy should be read together with our Terms & Conditions, which are available at 9a-peso.com/terms-conditions.

2 Personal Data We Collect

9a Peso collects the following categories of personal data from players and visitors to the Platform:

2.1 Identity & Registration Data

When you create a 9a Peso account, we collect information necessary to establish and verify your identity, including:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify that you are at least 21 years of age);
• Residential address in the Philippines (e.g., barangay, city, province);
• Nationality and citizenship;
• Government-issued ID number and a copy of the ID document (e.g., Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID).

2.2 Contact Data

• Email address registered in your name;
• Philippine mobile number registered in your name;
• Any alternative contact details you voluntarily provide.

2.3 Financial & Payment Data

• GCash account number or registered mobile number;
• PayMaya / Maya account details;
• Bank account details for BPI, BDO, Metrobank, or other supported banks;
• Transaction history, including deposit amounts, withdrawal requests, and payment method used;
• Source of funds declarations where required by AML regulations.

2.4 Gaming Activity Data

• Game history, including games played, wager amounts, wins, and losses;
• Bonus and promotion usage history;
• Session duration and frequency of play;
• Responsible gaming tool usage (e.g., deposit limits set, cooling-off periods activated).

2.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Unique device identifiers;
• Log data, including access times, pages visited, and error reports.

2.6 Communications Data

• Records of your communications with our customer support team via live chat or email;
• Feedback, complaints, and dispute records.

3 How We Collect Your Data

9a Peso collects personal data through the following means:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.

3.2 Automatically Through the Platform

When you access the 9a Peso Platform, certain technical and gaming activity data is collected automatically through server logs, cookies, and similar tracking technologies. This data is collected to ensure the security and proper functioning of the Platform and to detect fraudulent activity.

3.3 From Third Parties

In some cases, 9a Peso may receive personal data about you from third parties, including:

• Identity verification service providers used to conduct KYC checks;
• Payment processors and e-wallet providers (e.g., GCash, PayMaya) to confirm transaction details;
• Fraud prevention and AML screening services;
• Regulatory authorities, where required by law.

4 How We Use Your Personal Data

9a Peso uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 9a Peso player account;
• Identity Verification (KYC): To verify your identity and age (21+) as required by Philippine gaming regulations;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels;
• Regulatory Compliance: To comply with PAGCOR regulations, AML obligations, and other applicable Philippine laws;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct;
• Customer Support: To respond to your queries, complaints, and support requests;
• Responsible Gaming: To monitor gaming activity and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion;
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the Platform;
• Marketing Communications: To send you promotional offers, bonuses, and updates about 9a Peso — only where you have given your consent to receive such communications.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 9a Peso processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your player account, process payments, and deliver gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, and KYC requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests in preventing fraud, ensuring platform security, and improving our services — provided these interests are not overridden by your rights;
• Consent: For marketing communications and certain non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

6 Sharing Your Personal Data

9a Peso does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the Platform, including identity verification providers, payment processors, game software providers, IT infrastructure providers, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

6.2 Regulatory & Law Enforcement Authorities

9a Peso may be legally required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other government bodies in the Philippines. Such disclosures are made only to the extent required by law.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 9a Peso's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights in relation to it.

6.4 With Your Consent

We may share your data with third parties in other circumstances where you have given your explicit prior consent to such sharing.

7 Cookies & Tracking Technologies

9a Peso uses cookies and similar tracking technologies on the Platform to ensure its proper functioning, enhance your user experience, and support our security and fraud prevention measures.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled and do not require your consent;
• Functional Cookies: Remember your preferences (e.g., language settings, last game played) to personalise your experience;
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. These are only set with your consent;
• Security Cookies: Used to detect and prevent fraudulent activity and protect your account.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary and security cookies cannot be disabled without impacting your ability to use the Platform.

8 Data Retention

9a Peso retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations;
• Transaction and financial records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Technical and device data (log files) is retained for up to twelve (12) months.

After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

9 Data Security

9a Peso implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 9a Peso Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role;
• Regular security audits and penetration testing of the Platform;
• Two-factor authentication (2FA) available for all player accounts;
• Incident response procedures to detect, report, and address personal data breaches promptly.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 9a Peso:

• Right to be Informed: You have the right to know what personal data we collect about you and how it is used — which is the purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data we hold about you at any time;
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details in Section 13 of this Policy. We will respond to all verified requests within fifteen (15) business days.

11 Children's Privacy

The 9a Peso Platform is strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and forfeit any associated funds in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered an account on 9a Peso, please contact our support team immediately via live chat so that we can take prompt action.

12 Changes to This Privacy Policy

9a Peso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. Where changes are material, we will provide reasonable advance notice to registered players via email or a prominent notice on the Platform before the changes take effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13 Contact Us & Data Protection Officer

9a Peso has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO:

Data Protection Officer — 9a Peso Casino

Email: [email protected]

General Support: [email protected]

You may also reach our support team 24/7 via live chat on the Platform for urgent privacy-related concerns. For formal complaints, you have the right to contact the National Privacy Commission of the Philippines directly.